Refund policy
Company: Henzes Solutions
At Aam Chilli, we take pride in delivering fresh, handmade pickles and chutneys directly from our kitchen to your table. To ensure quality and safety, we follow these return and refund guidelines:
1. Returns
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Due to the nature of our products, opened jars or packages cannot be returned.
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We accept returns only if the seal is intact and the product is unopened.
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All returns must be reported within 48 hours of delivery.
2. Refunds
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Refunds are applicable only for sealed, unopened jars that are damaged during shipping or delivered incorrectly.
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All orders are prepaid, and refunds (if approved) will be processed via the original payment method within 5–7 business days.
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Shipping charges, if any, are non-refundable.
3. Damaged or Incorrect Items
If your order arrives damaged, broken, or incorrect, please:
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Take a clear photo of the product and packaging.
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Email us at [Insert Contact Email] within 48 hours of delivery.
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Our team will review your claim and arrange a replacement or refund for approved cases.
4. Order Cancellation
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Orders can be canceled only before dispatch.
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Once the order is dispatched, cancellation requests cannot be accepted.